Requesting a Refund for Government Payments

Halich Bakasha LeHechzer Agra הליך בקשה להחזר אגרה

When a citizen uses a credit card to make a payment or overpayment to a government office online, under various circumstances a refund can be requested.

 Valid reasons for requesting a refund

• The requested and paid-for service was not provided within the time frame as stated by the government office
• An overpayment was made due to an accidental overcharge
• The law provides an exemption from payment
• A legal decision or court order awards the individual with the right to a refund

Timeline

• A refund request will be processed between 30 - 90 days.
• Refunds from the Population and Immigration Authority will be processed within three months

How to submit a refund request?

• In order to request a refund, you need to fill out the following form (Hebrew only) and once completed click “send” at the bottom of the page.
• You will need to upload a copy of your payment receipt.
• You will also need to write an explanation why you believe you should receive a refund and upload a proof or document substantiating your claim.
• Once submitted you should receive an automatic reply to your email address with all the details of your request.

Technical support

• For more information, see the government page here.

• For technical support you can contact the Israel National Digital Agency central support center, Sunday to Thursday from 08:00 – 19:00 by phone: dial 1299 or email at moked@mail.gov.il. A general email address is moked1299@mail.gov.il

For clarification regarding your particular refund you should contact the specific government office you are dealing with.