Emergency Resources: Information & Links

Security / Criminal Emergency

Mishtara – משטרה – Police – call 100
Note: call the Police for any situation where you feel unsafe, including to report a crime or if you notice an abandoned object in a public place (bags, suitcases, baby carriages etc.) which could be used to hide an explosive or people acting suspiciously etc.

Medical Emergency and Ambulance

• Magen David Adom (MADA) – call 101
  Note: it is also recommended to download the MADA app on your mobile phone, enter your contact details and authorize access to your device. You can contact MADA for any medical emergency including serious traffic accidents etc. Click here for the link.

• United Hatzalah
  call 1221

• National Fire & Rescue Authority – call 102
  Note: you can contact the Fire & Rescue authority for any fire-related emergency or help with a complicated rescue situation.

• Chevrat Chashmal – חברת חשמל – Electric company – call 103
  Note: you can contact the Electric company for any problems with your electricity supply or electrical hazards. 24/7

• Pikud Ha’Oref – פיקוד העורף – Home Front Command – call 104
  Pikud Ha’Oref is responsible for direction and guidance in times of a national emergency such as rocket/missile attacks and earthquakes. Click here for the link.

• Child Online Protection Bureau – call 105
  Note: this hotline is designed for the reporting of any harm or threats to children in cyberspace including criminal acts, gambling targeting children, cyber bullying, sexual abuse etc. etc. Click here for the link.

• Municipality or Regional Council of your City – call 106
  Note: to report issues regarding municipal maintenance, potholes, fallen trees, broken street lamps, wild dogs/animals etc. 24 Hour Poison Control Hotline: 04-777-1900

Mental Health Resources

• Suicide Prevention Hotline – Eran – call *1201
• Anxiety & Trauma Victims Hotline – Natal -1-800-363363
• GetHelp Israel – online resource for mental health services in Israel
• Israel Center for Psychotrauma Hotline: 02-6449666

Domestic Violence Resources

• Association of Rape Crisis Centers in Israel
• Women’s Hotline Nationwide: call 1202
• Men and Youth Hotline: call 1203
• Religious Women and in Amharic 24 Hour Hotline – Tahel: 02-6730002
• Religious Men and Youth Hotline: 02-5328000
• Kolmila – Anonymous Support for Sexual Abuse Victims: Call 1202 on your mobile or chat via WhatsApp at 052-8361202 or chat via their website.
• Child Protection Association – ELI -03-6091920
• Teen Crisis Hotline – Crossroads – 050-468-5463 Note: 24/7 Call or Text.

Kupot Cholim - HMOs / Health Funds

• Kupot Cholim
  Clalit – call *2700
  Leumit – call *507 or *6962
  Maccabi – call *3555
  Meuhedet – call *3833

• Revacha – רווחה – Social Services – call 118
  Note: found in every municipal region, all Revacha offices have reception hours. No appointment is necessary. Click here for the link.

• SHIL (Sheirut Ye’utz L’ezrach)
  A citizen’s advice bureau found in most cities throughout Israel offering a wide range of free services. Site in Hebrew only. Click here for the link.

• Terem Urgent Care Centers
  Terem is a network of urgent care centers found in several cities throughout Israel that provides emergency medical care for a fee. If Terem cannot deal with the issue, they will send you to the Cheder Miyun (חדר מיון) emergency room, with a Hafnaya (הפניה) – referral letter. Click here for the link.

• Yad Sarah – call *6444
  Medical equipment lending and many other services, available throughout the country. Click here for the link.

• Yedidim – call 1230
  Free emergency road-side auto assistance 24/7. Click here for the link.